Frequently Asked Questions
Everything you need to know about our premium ingredients and delivery process.
What makes your ingredients 'human-grade'?
Our foods are produced in a facility that also handles food for humans. We use the same quality standards and ingredients you would find in a grocery store, ensuring the highest level of safety and nutrition for your pets.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do you offer a subscription service?
Yes, we offer a 'Subscribe & Save' program. You can schedule automatic deliveries every 2 to 8 weeks and save 5% on every recurring order.
What is your return policy if my pet doesn't like the food?
We stand by our products with a 100% Satisfaction Guarantee. If your pet isn't happy with their meal, contact us within 30 days of purchase for a full refund or exchange.
Are your products grain-free?
We offer a wide variety of both grain-free and whole-grain recipes to suit different dietary needs. You can filter our shop page by 'Grain-Free' to see all available options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment payments through Affirm.